Live Arrival Guarantee

100% GUARANTEE FOR LIVE STOCK

Here at Jojo's Aquatics, we take pride in keeping healthy shrimps, snails, fish and plants. We guarantee that out live stock will arrive healthy and alive.

In the case that our livestock arrives sick or dead, follow these steps

Step 1: Do You Qualify For Our Guarantee?

  • All claims must be submitted within the hour of arrival
  • Livestock claims are void if the customer misses the first delivery attempt.
  • Any items given for FREE are not covered by our guarantee
  • After the livestock has been added to your tank it is your responsibility from there on since we don't know how you keep your tank. Guarantee is not covered.

Step 2: Submit Your Claim

  • You will need to do the following steps in order to submit your claim
    • Email [[email here]] with your order number in the title
    • Attach a clear picture of the damaged or dead item in the original unopened shipping bag next to your packing slip. Take another picture of the underside of the bag as well.

Step 3: Receive Your Claim

  • Full refund for the cost of the item through payment method used for the order - this does NOT include any shipping cost.
  • Shipping is nonrefundable